Welcome to our shipping policy! This document outlines the terms and conditions for shipping products purchased from Wallow Embroidery Works. If you have any questions, please contact our customer service team at wallowemb@hotmail.com.
We offer the following shipping options - you will be asked to select a shipping method at checkout:
Shipping rates will be calculated at checkout based on your location and the shipping method selected.
All orders will be processed and dispatched based on the quantity of products ordered. Larger orders with more items may take longer to process, while smaller orders will typically be processed and dispatched faster.
If you are ordering from outside of Pakistan, your package may be subject to import duties and taxes. You, as the customer, are responsible for paying these fees. We recommend that you check with your local customs office before placing an order as import fees can sometimes be significant, and we are unable to calculate these fees for you.
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your package directly on the carrier's website for real-time updates.
We want you to be completely satisfied with your purchase! Please read our Refund and Return Policy for detailed information about our return, refund, and exchange processes.
Please note that during peak seasons or unforeseen circumstances (such as extreme weather, customs delays, or strikes), there may be interruptions to our shipping services. We will notify you of any such delays, but we cannot guarantee specific delivery dates under these conditions.
