Returns & Exchange Policy for Wallow Embroidery Works
Thank you for choosing Wallow Embroidery Works. We strive to ensure your satisfaction with our uniform accessories and ceremonial products. Please review our Returns & Exchange Policy for a clear understanding of our procedures.
Returns:
1. Exchange Policy:
- If you wish to exchange a product, kindly notify us within 7 days from the date of delivery.
- Customers are responsible for the courier charges associated with returning the product for an exchange.
- The exchanged item will be dispatched once the original item is received and verified.
2. Damaged or Incorrect Items:
- In the event that you receive a damaged item or if the product received is not the same as ordered, please contact us within 7 days of receiving the order.
- We will arrange for the return shipping, and the replacement product will be sent to you at no additional cost.
Conditions for Returns:
1. Products must be unused, in their original condition, and in the original packaging.
2. Returns and exchanges are subject to approval upon inspection of the returned item.
3. Items damaged due to customer mishandling or negligence are not eligible for return or exchange.
How to Initiate a Return or Exchange:
1. Contact our Customer Support team at [email protected] within the specified timeframe, providing your order number and details of the issue.
2. Our Customer Support team will guide you through the return or exchange process, providing you with the necessary instructions.
3. Pack the item securely, including all original packaging and tags.
4. Ship the item to the address provided by our Customer Support team.
Refunds:
1. Refunds will be issued in the original form of payment once the returned item is received, inspected, and approved.
2. Please allow 7–14 days for the processing of your refund.
Contact Information:
If you have any questions or concerns about our Returns & Exchange Policy, please contact our Customer Support team at [[email protected].
We appreciate your understanding and cooperation.
Thank you for choosing Wallow Embroidery Works!
